FAQ
How can I contact you?
You can contact us by sending an email to hookedhavenofficial@gmail.com. We will respond to your inquiry as soon as possible.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.
Do you offer exchanges?
Yes, we do offer exchanges. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What if I receive a defective or damaged item?
If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.
Can I return perishable goods or custom products?
No, certain types of items cannot be returned. This includes perishable goods such as food, flowers, plants, or liquids, as well as custom products or personalized items. Please get in touch with us if you have any questions or concerns about your specific item.
What is the European Union cooling off period?
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.
How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you if the refund is approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well
What are the shipping times?
Our shipping times vary depending on your location and the shipping method chosen. Generally, you can expect your order to arrive within 7-14 business days. Please note that these are estimated times and delays may occur due to unforeseen circumstances such as customs clearance or weather conditions.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to select your country for shipping. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.